Refund policy

At S&B Fashion Store, customer satisfaction is important to us. If you are not satisfied with your purchase, we’re here to help.

1. Returns

We accept returns for eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Items marked as final sale (if applicable)

Note: Custom or personalized items are only eligible for return if they arrive defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

📧 Email: contact@sandbiofashions.com

Please include:

  • Order number
  • Clear photos of the issue

Once reviewed, we will offer a replacement or full refund if approved.

4. Return Process

To start a return:

  1. Contact us at contact@sandbiofashions.com
  2. Wait for return approval and instructions
  3. Ship the item to the return address provided

⚠️ Items returned without prior approval will not be accepted.

5. Refunds

Once your return is received and inspected:

  • We will notify you about approval or rejection
  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued to your original payment method

6. Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to our error (wrong or defective item), we will cover return shipping

7. Contact Information

If you have any questions about returns or refunds, contact us:

📧 Email: contact@sandbiofashions.com
📞 Phone: (216) 483-7810

8. Company Information

S&B Fashion Store
444 Alaska Avenue, Suite CMT936
Torrance, CA 90503
USA