Return and refund policy
Effective Date: 28 Feb 2026
At S&B Fashion, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. 14-Day Return Policy
Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection regulations.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Custom or personalized products
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Items purchased on final sale
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Gift cards
Exceptions apply if:
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The item is defective
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The item received is incorrect
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photos of the issue
We will review your request and provide further instructions.
4. Refund Process
Once your return is approved and received, we will inspect the item and notify you of the refund status.
Approved refunds are processed within 7–14 business days and issued to the original payment method.
Please note that your bank or payment provider may require additional processing time.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Shipping fees (if applicable) are non-refundable.
6. How to Start a Return
To request a return, please email:
Do not send items back without contacting us first, as return instructions and the correct return address will be provided upon approval.
S&B Fashion Store is operated by
YOUNIMOJI (SIREN: 838 929 784)
Registered in France
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